Boat Club Customer Survey Highlights 2022

We recently asked our customers to help provide feedback based on their experience with our Boat Club. Many of you were able to provide invaluable insight into how you rate our services, along with some fantastic ideas and suggestions on how we can improve. Here we have a summary…

35% are members of our Platinum Membership Plan

59% are extremely satisfied with the functionality of our booking app

How you rated our service:The percentage of responses rating the service good or excellent was:

  • Friendliness of the team 100%
  • Recommend to a friend or colleague 62%
  • Does the club meet your expectations 55%

Friendliness of the team

Recommend Boat Club

Meeting your expectations

38% have been members of the Boat Club for 3 years

Your comments:

The comments section has been invaluable. It’s given us a very clear direction on what we need to focus on over the season, and I’m delighted to say we’re already putting many of the suggestions into action:

More Guided Fishing Trips & More Solent discovery guided trips at the weekend for half day / full trips would be great. It would be good if there were more boat club trips we could join in with.
Great suggestion. The more the merrier! We don’t want any of our members missing out on the fun so for 2023 we have now added additional guided trips during the week days and weekends so that you can get out with family & friends – have a look at our events page link – We have also planned a series of regular guided fishing trips including some additional fishing workshop evenings for some extra fun social get togethers.
Open up the tea and coffee in the day.
Our door is always open and we will always put the kettle on for you, we would love to hear about your day out on the water. The Crate Café & Bar have recently taken on the lease to run our cafe and they are currently doing a major refurbishment, you won’t be disappointed!
I prefer events to be boat trip and destination focused. I have little interest in other non-boating social activities, especially if they are non-boating related.
We have lots of new guided boat trips lined up for you over the course of this year.
More refresher courses on radio, navigation etc, Advanced Power Boat course, Power boat level 2 trainer, more frequent curry and navigation evenings and possible 1/2 day refresher days mainly handling skills in close spaces.
As a result of your overwhelming response, we have a packed calendar of RYA enhancement courses & Power boat training course dates – have a look at our events page link – For any additional training required, please do get in touch with us and we will get this booked in for you. We have also planned in some regular curry and navigation evenings
The fuel cost per L, seems a bit more expensive compared to Marina prices, MDl for example offer a discount for their members.
We regularly check our prices are competitive compared to other local Marina’s within Portsmouth harbour to make sure we are not over priced. We do also offer an exclusive valet service for fueling boats which is all part of the friendly service we offer.
The app doesn't seem to allow you to book the full day, only half days. It would be good to know how deep the waitlist queue is.
We are following this up with the software provider to see if there is any improvement that can be offered whilst using the booking app. There is no waitlist queue, you will always get notified as soon as a boat becomes available that you are waitlisted on.
Rail blaza star ports or quad lock phone docks on the boats.
Great suggestion and as a result we have now ordered and will be fitting to all club boats wireless, waterproof phone chargers.
It seemed that the club was now putting emphasis on more powerful engines which used more fuel. Would like there to be a dialogue between the club and members on adding to the fleet, updates and when additions planned etc.
We have visibility of the usage of all the different types of boats throughout the year so we can closely monitor the demands and requirements of boats throughout all membership plans. Over the last 12 months we have added several additional boats with varying engine size from 115HP to 200HP depending on the size of boat. We will always endeavour to bring new boats into the fleet that match the demand that we see, but we would always want your input and will be asking you for your feedback as and when we look to add new boats to the fleet.
You provide a great service and the team are very friendly and non-judgemental if we make a mistake. I think it would be very useful for you to run skills refresher courses throughout the year. As sometimes work gets in the way of boating and for no real reason it can be almost 2 months since the last trip. The courses could just be 3-4 hours rather than a whole day.
Thank you, we are always here to support you with any additional training and support. We have now increased the number of complimentary refresher training days for you to brush up on your boating skills. We want to make sure you’re enjoying your time out on the water with family and friends knowing that you are confident on the water.
You have to book morning and afternoon slots. Would be good if the all day option worked.
We are following this up with the software provider to see if there is any improvement that can be offered whilst using the booking app.
Have route cards for standard local trips (approx timings, Harbour frequency and recommended tie ups). Rough sea training back to base. Night cruising and navigation.
We will be putting together a variety of Youtube informative videos for you to watch to assist with going to various destinations within the Solent. If you would like additional training for nightime navigation, please get in contact with us so that we can get you booked in for this training.

Not a member yet?

Our boat club concept is based on boat sharing, also known as ‘membership boating’.

Quite simply, it’s a club where the fleet of boats are available for use by its members as often as they like and the members don’t have to own a boat. They just pay one, simple monthly amount and no joining fee. 

    Why not get in touch for a free Boat Club taster session?

    We’ll jump aboard one of the fleet boats and head out for some sea air, answering any questions you may have about membership boating along the way.

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